New · Portfolio management unit
Powered by Movatec + HaddaCloud
Smart management, real results
Technology · People · Artificial intelligence · Results. CovDigitAI combines AI, omnichannel and human talent to maximise recovery at every stage of the debt cycle.
Tell us about your portfolio and we will design the ideal recovery strategy together.
- Smart collections
- Sales management
- Customer service
- On-site agents
Who we are
CovDigitAI is Movatec’s unit specialised in smart portfolio management, powered by our HaddaCloud CRM with an integrated legal platform and our own technology. We combine artificial intelligence, omnichannel and human talent to maximise results.
We built HaddaCloud, our omnichannel CRM with an integrated legal platform and contact management, with AI, automation and advanced analytics.
Zero third-party dependenceWe run our own telephony infrastructure with 600, 809, mobile and landline numbering, unlimited channels and maximum contactability.
Guaranteed control, quality and continuitySpecialised teams in collections, sales and customer service — highly trained, supervised and supported by AI in every interaction.
Performance, efficiency and continuous improvement- ISO/IEC 27001:2022 certifiedGuaranteed information security
- Security and complianceAuditable processes and full traceability
- Robust infrastructureHigh availability and operational continuity
- Results focusClear targets and periodic review
- Constant innovationAI that learns, improves and optimises
Why trust your portfolio to CovDigitAI?
We own HaddaCloud, a robust and flexible omnichannel platform. We adapt rules, flows and strategies with no restrictions or extra costs: the technology works 100% for your goals.
Total flexibility for your strategyWe own our infrastructure and numbering: 600, 809, mobile and landline. Constantly renewed outbound masks, unlimited channels and maximum contactability with no third-party dependence.
Independence, stability and continuityInternational information security certification. Your data and your customers’ data are protected under the highest global standards.
Confidentiality, integrity and availabilityHighly trained teams in collections, sales and customer service, powered by AI. Real-time supervision, quality and analytics to ensure consistent performance.
People + technology + artificial intelligenceHow we manage your portfolio
Our model combines strategy, technology and artificial intelligence to maximise recovery at every stage of the debt cycle.
- 01Portfolio intake
We load and segment your portfolio in HaddaCloud by debt profile, delinquency and optimal channel.
Smart segmentation and automatic prioritisation - 02AI + agent strategy
AI orchestrates contact flows. Agents step in at the highest-impact moments to close effective agreements.
AI that decides, agents that convert - 03Omnichannel contact
Voice, SMS, email, WhatsApp and bots working in parallel with smart coordination to maximise contactability.
Maximum coverage, higher contactability - 04Management and commitments
Payment promises, renegotiations and escalation to specialised agents whenever required.
Effective negotiation and strategic escalation - 05Real-time reporting
Dashboard with recovery, contactability, quality and target-attainment metrics in real time.
Data that controls, decisions that maximise results
- More recovery at a lower cost
- Efficiency in every contact
- Full traceability and compliance
- A better experience for your customer
- AI that learns, improves and optimises
Omnichannel technology, all in one platform
An ecosystem of intelligent channels integrated into HaddaCloud to power every interaction.
- Own pool: 600, 809, mobile and landline numbers
- Constantly renewed outbound masks
- Unlimited channels, no restrictions
- Built-in voicemail filtering
- Own infrastructure — we are a telco
- Bulk SMS with delivery and open reports
- Bulk email with detailed metrics
- AI bots: send SMS, email and transfer calls
- Autonomous management of payment promises
- Smart segmentation by debt profile
- Active inbound and outbound channels
- Smart flow automation
- Seamless escalation to human agents
- Interaction and commitment logging
- 100% integrated with the HaddaCloud CRM
- Plain IVR and smart IVR
- A bot that manages, routes and stores commitments
- Real-time database queries
- Automatic transfer to agents
- Available 24/7 with no extra agent cost
We offer AI Speech Analytics as a service
AI services · Speech Analytics + smart automation
Conversation analysis for your collections and quality teams, standalone or integrated.
Analysis of 100% of conversations, payment pattern detection, automated quality scoring and script compliance reports.
- 100% automatic analysis
- Pattern and trend detection
- AI quality scoring
- Smart reports and alerts
- Script compliance
AI defines when, how and through which channel to contact each debtor. Rules and strategies adapt dynamically to portfolio behaviour.
- Predictive models
- Automatic prioritisation
- Multichannel strategies
- Smart segmentation
- Continuous optimisation
AI bots that negotiate payment promises, send confirmation SMS or email, route calls and manage the full cycle without human intervention.
- Automatic negotiation
- Confirmations and reminders
- Smart routing
- 24/7 management
- Shorter handling times
Virtual agents that place calls, converse naturally, negotiate, confirm and manage payment promises end to end.
- Natural conversation
- Negotiation and confirmation
- CRM integration
- 24/7 service with no variable cost
- Escalation to a human agent
Smart conversational chatbots that serve, inform, negotiate and manage commitments over web chat, WhatsApp and social networks.
- Smart conversations
- Omnichannel service
- Instant answers
- Real-time negotiation
- Escalation to a human agent
Recovery, contactability, per-agent performance and target-attainment metrics, with full traceability of every interaction.
- Real-time metrics
- Contactability and recovery
- Per-agent performance
- Quality and compliance
- Full traceability
Our team · specialised agents
Expert human talent, leading-edge technology and smart processes to maximise results in every interaction.
- Collections
- Recovery
- Sales
- Customer service
Agents trained in negotiation, recovery, sales and service techniques, focused on results and target attainment.
AI gives each agent real-time information: history, best channel, suggested next contact and optimal script.
Speech Analytics scores 100% of calls. Immediate feedback for continuous improvement of performance and experience.
Teams working extended hours, reinforced by AI bots for after-hours management. Continuous operation on your portfolio.
Every interaction is logged in HaddaCloud. Access to progress reports, commitments and recovery metrics in real time.
We do not manage by volume: we manage by result. Clear targets, periodic review and permanent strategic adjustment.
Why choose us? What makes us different
- Not a traditional call center
We are your technology partner specialised in portfolio management.
- 100% own technology
HaddaCloud CRM + telco infrastructure with no external dependence. All operational intensity serving your targets.
- ISO 27001:2022 certification
Your data and your customers’ data protected under international information security standards.
- AI + expert agents
We combine smart automation with expert human talent: efficiency without losing the human factor in negotiation.
- Scalable and traceable operation
From a single portfolio to high-volume operations. Real-time dashboard, tailored reports and SLA compliance.
- Real omnichannel with AI
Voice, SMS, email, WhatsApp, AI bots, virtual agent and Speech Analytics in one platform. No silos.
- Agentsspecialised
- CRMour own — HaddaCloud
- Telcoown infrastructure
- ISO 27001:2022international certification
- 99.85%guaranteed uptime
Let’s talk about your portfolio
Tell us about your portfolio and we will design the ideal recovery strategy together.
- Smart strategies
- Specialised people
- Technology that drives
- Security and trust