Knowledge center

The HaddaCloud blog

Guides, analysis and best practices on AI contact centers, collections, speech analytics and omnichannel in LATAM. Written by those who handle +7M minutes per month.

Pillar guide

Contact center with AI: the complete guide 2026

What it is, what it solves, and how AI is implemented in a modern contact center in LATAM: contactability, cost, quality, and compliance.

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IVR & Automation

How to increase debt collection contactability 30-50%

Proven strategies to increase contactability using predictive scoring, omnichannel, AI voice agents, and predictive dialing. A practical guide for LATAM.

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Speech Analytics

Automated call auditing: from 2% to 100%

Coming soon.

In preparation

Omnichannel

WhatsApp Business API: the omnichannel opportunity in LATAM

Coming soon.

In preparation

Research

State of AI in LATAM contact centers 2026

Coming soon.

In preparation

Comparison

Traditional IVR vs. AI-powered IVR: when to use each

Coming soon.

In preparation

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